Comprehensive Customer Support - Warranty, Technical Assistance, and More

Terms and Conditions

1. Product quality assurance: We promise that all our products meet national quality standards to ensure safety and durability.

2. User privacy protection: We value user privacy and strictly protect personal information and will not disclose it to any third party.

3. Return and exchange: Customers can apply for return and exchange within 30 days after purchase, keeping the product intact and attached with the invoice.

4. After-sales service commitment: Provide effective after-sales service support, and the customer service phone number is online at any time to answer customer questions.

5. Legal Compliance Statement: All marketing activities of the Company comply with relevant laws and regulations to ensure compliance with regulations.

6. Revision and Update of Terms: These Terms may be updated at any time. The updated content will be announced on the official website and customers should check it regularly.

7. Dispute Resolution: If a dispute arises, the parties shall resolve it through negotiation. If negotiation fails, the parties may file a lawsuit in the local court.

Technical Support

Technical Support
1. Provide technical documentation after product development is completed to ensure that customers understand product functions and usage.
2. In the pre-sales stage, provide professional product consulting services to help customers choose suitable luggage products.
3. Provide after-sales support, including troubleshooting, warranty and product maintenance guidance.
4. Installation and commissioning services to ensure that the product is correctly configured at the customer's site.
5. Provide training services to enable customers to master product operation and maintenance skills.
6. Perform regular product maintenance to ensure long-term and stable operation of the product.
7. Provide product upgrade services to ensure customers use the latest technology.
8. Provide consulting services and answer various questions encountered by customers during use.

After-sales service

1. The company provides free warranty service within one year from the date of purchase, covering product failures caused by material or workmanship defects.

2. If customers need after-sales service, please keep the receipt of purchase and contact our customer service team within 30 days after the failure occurs.

3. Abnormal use, accidental damage, abuse or man-made damage are not covered by the warranty.

4. We promise to respond within 5 working days after receiving the customer's after-sales request and provide repair or replacement service according to the circumstances.

5. Please follow the product instructions to ensure normal maintenance and operation to avoid related problems.

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Maintenance service

1. We provide professional luggage repair services to ensure your luggage is restored to its best condition.
2. All repair services are performed by experienced technicians to ensure high quality and reliability.
3. We use original parts for repairs to ensure the safety and durability of the product.
4. Provide transparent price quotes with no hidden fees to ensure customers understand their spending.
5. The repair process is simple and fast, and most repairs can be completed within 24 hours.
6. Customers are welcome to consult by phone or online to learn more about repair options and service details.
7. We are committed to providing customers with innovative maintenance solutions to enhance their experience.